Introduction to ATS Support

At ATS, we not only deliver world class products, we also make sure your products run effeciently..


For customers with current Software Maintenance Agreement in place

Support options e-mail / Voice / On-site


  • For customers with current SMA (Software Maintenance Agreement) in place we can log in remotely to your FactoryWiz or TMS computer over the Internet. Just email Support at with your issue.
  • You need to have Internet access from the Factorywiz or TMS PC using Microsoft Internet Explorer, a local/cell phone line for an audio conversation and have TCP port 443 (https) open on your network.
  • We can directly see what issues you are having and fix them for you.


There are no scheduled upcoming events.


About ATS

ATS is the leading manufacturing CAD/CAM/CAE and Shop Floor Monitoring solutions provider for manufacturing companies in the Midwest and Southeast United States. We provide consulting services, software, and support to automate mechanical industrial manufacturing companies.

3171C Beaver Vu Drive, Beavercreek, OH 45434 | 937-427-3015 |