The Vero Self-Service Portal offers full access for end-users to create their own Cases, search knowledgebase, and much more. The Vero portal provides full end-user functionality, with virtually no limitations whatsoever and has been specifically designed to provide customers with an efficient support service. The portal is divided into the following sections.
Cases: using this area you can log a case with our dedicated support team for efficient resolution to a technical issue you may be having.
Solutions: enables you to access the extensive Vero knowledge base and instantly find solutions to your problem.
Documents: under this section you can access and download useful information on a wide range of topics including new releases, training and release notes.
Software: here you can access your configuration details, register a user licence and view your licence agreement.
Services: this area is dedicated to Vero’s professional service offering, providing you with an efficient way to view and book the latest training courses or arrange time with one of our experienced consultants.
Web rescue: providing you with the ability to directly interface via remote assistance with a member of our dedicated support team.
Professional Service management: enables you to view an up to date status of the Service related projects that are currently running.
In addition to the world class support provided by Vero there are also a number of professional services that enable businesses to gain additional productivity and efficiency benefits. These services include:
Vero’s training courses ensure that companies and their staff can fully utilise the features within the software. Training not only helps staff to understand the new software for carrying out their work, but also presents ways to enhance current workflow. Training is carried out at Radan’s dedicated training facilities.
Vero’s consultancy is able to provide an objective, unbiased perspective to address the needs of companies and offer suggestions for improvement and enhancement and to provide solutions that will deliver a fast return on investment.
This service allows companies to further develop their investment specifically to niche requirements.